FAQs

OUR PRODUCTS:

  • Are there any chemicals in our diapers?
    • Our Diapers are independently tested to the highest European standards and pass the Oekotex-Standard 100 Certificate. 
    • My Diaper Box diapers are completely free of the following substances.
  • Latex 
  • Lotion
  • Fragrances
  • Gluten
  • Most common allergens
  • Phthalates
  • Optical Brighteners
  • Heavy Metals
  • Where are they made?
    • They are responsibly made in Europe.
  • What testing certificates do you have?
    • OekoTex-Standard 100 Certified
    • Reach Certified
    • OHSAS 18001
    • ISO 14001
    • EuroCert
  • Are your products dermatologically tested?
    • Yes (check out “Our Products” page on the website for more info)


MY ACCOUNT:

  • How much does my subscription cost?
    • We offer subscriptions for $50/mth that includes wipes and $45 without wipes. 
  • How many diapers/wipes are included in one-month supply?
  • How do I update my subscription?
    • Click on the “login” link on the site
    • To change sizes, in the drop down select SWAP products and from there you can delete, change or add a new item.
  • Can I cancel my subscription?
    • YES – you can cancel anytime by logging into your account and canceling your subscription.

 

SHIPPING:

SHIPPING IS FREE!

  • When will I get my order?
    • It usually takes 4-7 business days (currently we use FedEx)
  • Do we ship outside of the US?
    • Currently, we don’t offer shipping outside the US – but plan on offering that soon.
  • Can I track my order?
    • Yes. You will receive your tracking information in the confirmation email you receive on all your orders.

 

RETURNS AND EXCHANGES:

  • Can I return my order?
    • Yes, just email us at info@mydiaperbox.com and we will happily exchange or refund any orders that you are not 100% satisfied with.

 

PAYMENT:

  • What type of payment do we accept?
    • We accept VISA, AMEX, MASTERCARD, DISCOVER.  We do not accept personal checks, money orders, or Monopoly money as payment.
  • When will I be charged?
    • Your card will be charged only when your order ships each month. 

 

SUBSCRIBE
included in every months supply of diapers:
5 Packs of 54 wipes (270 wipes)
REFER A FRIEND