- Are there any chemicals in our diapers?
- Our Diapers are independently tested to the highest European standards and pass the Oekotex-Standard 100 Certificate.
- My Diaper Box diapers are completely free of the following substances.
- Most common allergens
- Optical Brighteners
- Heavy Metals
- Where are they made?
- They are responsibly made in Europe.
- What testing certificates do you have?
- OekoTex-Standard 100 Certified
- Reach Certified
- OHSAS 18001
- ISO 14001
- Are your products dermatologically tested?
- Yes (check out “Our Products” page on the website for more info)
- How much does my subscription cost?
- We offer subscriptions for $67.5/mth that includes wipes. If you’d like to just order on a one-time basis, the charge is $75/mth.
- How many diapers/wipes are included in one-month supply?
- How do I update my subscription?
- Click on the “login” link on the site
- To change sizes, in the drop down select SWAP products and from there you can delete, change or add a new item.
- Can I cancel my subscription?
- YES – you can cancel anytime by logging into your account and canceling your subscription.
- How do I sign in?
- Follow this link http://www.mydiaperbox.com/account/login
SHIPPING IS FREE!
- When will I get my order?
- It usually takes 4-7 business days (currently we use FedEx Smart Post)
- Do we ship outside of the US?
- Currently, we don’t offer shipping outside the US – but plan on offering that soon.
- Can I track my order?
- Yes. You will receive your tracking information in the confirmation email you receive on all your orders.
RETURNS AND EXCHANGES:
- Can I return my order?
- Yes, just email us at firstname.lastname@example.org and we will happily exchange or refund any orders that you are not 100% satisfied with.
- What type of payment do we accept?
- We accept VISA, AMEX, MASTERCARD, DISCOVER. We do not accept personal checks, money orders, or Monopoly money as payment.
- When will I be charged?
- Your card will be charged only when your order ships each month.